Shipping & Delivery

Welcome to Theplasmaverse. We are dedicated to providing a professional, transparent, and efficient shipping experience for all our customers. At theplasmaverse.com, we understand that when you invest in high-quality apparel—whether it is a structured Jacket, a comfortable Hoodie, or a classic Polo—the speed and reliability of delivery are essential.

Our shipping framework is designed to move your order from our warehouse to your doorstep with precision and care. By partnering with trusted U.S. carriers and maintaining a strict internal handling schedule, we ensure a seamless experience from checkout to delivery.

1. Shipping Rates and Destinations

At Theplasmaverse, we follow a simplified and transparent pricing model. Shipping fees do not vary based on weight or order size.

Domestic Shipping (United States)

We currently ship exclusively within the United States.

Shipping Method Geographic Coverage Shipping Cost
Standard Ground Shipping All 50 U.S. States $6.99 Flat Rate

Note: The $6.99 flat rate applies per order. You may add multiple items—such as T-Shirts, Shorts, Hoodies, Polos, Pants, and Jackets—without additional shipping charges.

2. Order Processing and Timelines

To provide clear expectations, our shipping process is divided into two stages: Handling Time and Transit Time.

A. Order Cut-Off Time

  • Daily Cut-Off: 5:00 PM (EST)

  • Operational Days: Monday – Friday

Orders placed after the cut-off time will begin processing the next business day.

B. Handling Time (1–2 Business Days)

During handling, our warehouse team verifies your order, performs quality checks on all garments, and packages items securely.

  • Handling Duration: 1–2 business days (Monday – Friday)

C. Transit Time (2–6 Business Days)

Once the order is picked up by the carrier, delivery transit begins.

  • Transit Duration: 2–6 business days (Monday – Friday)

3. Total Estimated Delivery Time

Stage Timeframe Business Days
Order Cut-Off 5:00 PM (EST) Mon – Fri
Handling 1–2 Days Mon – Fri
Transit 2–6 Days Mon – Fri
Total Delivery Window 3–8 Business Days Excludes holidays

4. Delivery Services and Tracking

We use a multi-carrier approach to ensure efficient routing:

  • USPS: Residential deliveries and P.O. Boxes

  • UPS: Larger or heavier apparel shipments

  • FedEx: Ground delivery across the continental U.S.

Tracking Information

  • A Shipping Confirmation email with tracking details is sent once the order ships

  • Tracking updates may take up to 24 hours to appear

  • Customers can monitor delivery directly through the carrier’s website

5. Apparel Packaging Standards

Each item is packed according to its structure and material:

  • T-Shirts, Shorts, Polos: Folded and packed in moisture-resistant poly-mailers

  • Pants & Hoodies: Reinforced packaging to prevent fabric stress

  • Jackets: Boxed to preserve shape, shoulders, and collars

6. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Address Corrections

  • Before Processing: Address changes can be made at no cost

  • After Shipment: Changes cannot be guaranteed and may require carrier intervention

P.O. Boxes & APO/FPO

  • P.O. Boxes are supported via USPS

  • APO/FPO/DPO addresses may experience extended transit times

7. Undeliverable or Refused Packages

If a package is returned due to an incorrect address or refusal:

  • The item will be returned to our warehouse

  • A refund will be issued for the product cost only

  • The $6.99 shipping fee is non-refundable

8. Missing, Stolen, or Damaged Packages

Damaged Items

If your order arrives damaged:

  1. Take clear photos of the packaging and item

  2. Contact support@theplasmaverse.com within 48 hours

  3. We will arrange a replacement or refund after review

Stolen Packages

Theplasmaverse is not responsible for theft after delivery confirmation. We recommend monitoring tracking updates or using secure delivery locations.

9. Holidays & Peak Season

We do not ship on U.S. federal holidays, including:

  • New Year’s Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

During peak seasons (November–December), transit times may extend. Ordering 14 days in advance is recommended.

10. Order Cancellations & Modifications

  • Cancellations: Must be requested before 5:00 PM (EST) on the order date

  • Modifications: Possible only before processing begins

  • Shipped orders must follow our standard return/exchange policy

11. Customer Support

Our U.S.-based support team is available to assist with shipping inquiries.

Store Name: Theplasmaverse
Address: 6801 S 133rd St Apt F246, Seattle, WA 98178-5141, United States
Support Email: support@theplasmaverse.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Response Time: Within 24 business hours