At Theplasmaverse, your satisfaction is the cornerstone of our Store. We understand that shopping for apparel online—whether it’s achieving the perfect fit for a Jacket, the drape of a Polo, or the comfort of a Hoodie—requires trust. Our goal is to ensure that every purchase you make at theplasmaverse.com is protected and worry-free.

To support this commitment, we offer an industry-leading 60-day return window and a 7-business-day refund process. We operate with full transparency: no restocking fees, no penalties, and no hidden conditions.

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1. The 60-Day Return Guarantee

We believe customers need adequate time to evaluate their apparel at home. Our extended return period allows you to assess quality, fit, and comfort without pressure.

• Return Window: 60 calendar days

• Effective From: The date delivery is confirmed by USPS, UPS, or FedEx

• Eligible Items: All standard merchandise, including T-Shirts, Shorts, Pants, Polos, Hoodies, and Jackets

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2. Eligibility for Returns

To maintain quality and hygiene standards, returned items must meet the following conditions:

• Original Condition: Unworn, unwashed, and unaltered

• Tags & Labels: All original tags must remain attached

• Cleanliness: Items must be free of odors, stains, makeup, pet hair, or visible wear

Note: We recommend trying on Pants and Shorts over clean surfaces to preserve return eligibility.

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3. Our “No Fees Applied” Commitment

Returns are a natural part of online shopping. At Theplasmaverse, we remove unnecessary friction:

• No Restocking Fees

• No Hidden Charges

• Free Return Shipping: A pre-paid return label is provided for all eligible U.S. returns

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4. 7-Day Refund Processing

We prioritize fast and professional refund handling.

• Processing Time: Refunds are issued within 7 business days after the return is received and inspected

• Refund Method: Original payment method (Credit/Debit Card, PayPal, Apple Pay, etc.)

• Bank Posting Time: May take an additional 2–5 business days depending on your financial institution

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5. How to Initiate a Return

Please follow the steps below to ensure a smooth return process:

1. Contact Support: Email support@theplasmaverse.com within 60 days of delivery

   • Include your Order Number and the items you wish to return

2. Receive Return Label: Our team will email you a pre-paid shipping label

3. Package the Item: Securely pack the garment (original packaging is acceptable)

4. Ship the Return: Drop the package at an authorized carrier location

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6. Damaged or Defective Items

If your item arrives damaged or defective, we will resolve the issue immediately.

• Report Window: Within 48 hours of delivery

• Required Evidence: Clear photos of the issue

• Resolution: Priority replacement or full refund at no cost, with no standard return wait time

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7. Exchanges

To ensure faster fulfillment, exchanges are handled as follows:

• Return the original item for a full refund

• Place a new order for the desired size or color

This method prevents delays and ensures immediate processing of the replacement order.

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8. Policy Summary

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9. Customer Support

Our support team is committed to providing clear, professional, and empathetic assistance.

Store Name: Theplasmaverse
Address: 6801 S 133rd St Apt F246, Seattle, WA 98178-5141, United States
Support Email: support@theplasmaverse.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Response Time: Within 24 business hours